All delivery times per country can be found on our shipping page.

If you buy your dog bed or cat climb in-store, the retail price already includes any taxes or fees. That is different when you order your cat climb on our website. Online, the displayed price does not take into account possible import fees. Some countries will require those fees, especially those outside the EU.You are therefore responsible for all import duties, customs and taxes. Depending on your country, the fees are due at the point of delivery or after.

We’re sorry if you received a damaged product or component. Please contact our customer service at info@fantail.eu. We’ll get back to you as soon as possible to figure out what went wrong. For a fast solution, mention the order number in your email and tell us which part is damaged. Include some pictures of the damaged item as well.

We’re sorry for the inconvenience. Send an email to info@fantail.eu, including your order number. Tell us which item(s) you received and item(s) you ordered. We’ll send you a shipping label, free of charge, and ask you to send the wrong item(s) back to us. Upon receipt, we’ll deliver the correct article(s) as quickly as possible.

Send an email to info@fantail.eu and tell us which component is missing exactly.Together, we’ll figure out how to get it to you as soon as possible.

Possible reasons:- I don’t like the colour- It’s too big - My wall can’t hold it We’re sorry you want to return your order. On our website, we try to give you as much information as possible about the colours, the measurements of the dog beds, cat climb and the wall mount system. Our configurator is also a great help to figure out which cat climb is perfect for your cat. You’re sure you want to return your dog bed, cover, blanket or (a part of) the cat climb? Here’s how you do it. ·        Request your return with an email to info@fantail.eu. ·        Only returns within 30 days after the delivery of your order are accepted.·        Put the cat climb or the component back into its undamaged original packaging or put the dog bed, cover or blanket into its undamaged original packaging with the labels still attached.·        The items you’re sending back need to be unused and in a completely undamaged condition. ·        This means they may not contain dog/cat hair or odour. The items must also be returned unwashed. If one of the above conditions is not met, we won’t be able to refund your return. It also will not be possible to send the item(s) back to you once we’ve received them. As they cannot be sold again, we will donate them to a local dog/cat shelter. We regrettably have to apply these rules, as we’ve been confronted with issues concerning returns in the past. Unsure if your items are suitable for a refund? Send us an email and include pictures. We’ll do our best to assess whether or not you should be able to return it. However, this assessment is not binding: if upon delivery in our warehouse it becomes clear that one of the above conditions is not met, we will not be able to refund your order. Please note that the original shipping cost is not refundable. Shipping costs are only refunded if you have received the wrong product or a damaged product.

Origin dog bed covers are made from virgin polyester while Endurance dog beds come with a cover made from 100% recycled polyester, resulting in a 30% stronger fabric.

1.Measure the length of your dog’s back. Start measuring from the base of the tail to the beginning of his neck. If you have a puppy, ask the breeder what the average size of an adult dog from this breed is. For a comfortable bed, these measurements should fit the inner measurements of the dog bed.2.Take a look at the sleeping position of your dog. Does he rest his head on the side of the basket or does he snuggle up completely inside the basket? If the latter is the case then make sure to get a bigger size.

SNUG
Small: 40x25 cm
Medium: 65 x 55 cm
Large: 85 x 60cm

SNOOZE
Small: 40 x 35cm
Medium: 55 x 45 cm
Large: 80 x 60 cm.

The SNUG has 4 high sides for a comfy and safe feeling. The cover comes in one piece.The SNOOZE has 1 side with a cut-out for easy entry and exit. The pillow is placed separately in the dog bed.

OUTER COVERMachine wash at 30°C max. with a gentle detergent for delicate fabrics and witha gentle cycle. The dog hair can pile up so we advise you to wash it separately. Afterwards, let the cover air dry. Attention: do NOT tumble dry ! INNER COVER AND FILLING Wash it by hand with a lot of water on max. 30°C(e.g.in the bath tub) with a gentle detergent for delicate fabrics. Do not rub too hard but squeeze gently. Rinse it with a lot of clear water and let it air dry. Attention:do NOT tumble dry !

Use a cleaning product based on biological enzymes. It works best for breaking down as many odours as possible and not causing any damage to the fabric. Attention: Wash according to washing instructions.

Yes, you can! Next to our standard configurations, we also sell all of the required components separately. With the right pieces, you can custom build your own cat climb. This does require some insight in the needed components, as we don’t have a build-your-own configurator (yet). Feel free to contact us if you need help.

Of course. That’s the beauty of modular design! You can start with one of our standard configurations and take it from there. All of the cat climb components can be bought separately, both in-store and online. If you expand, please make sure you order all the necessary parts. Feel free to contact us if you need help.

Easy: take the quiz in our configurator and find out which configuration fulfils your cat’s basic needs the best. The quiz takes into account how old your cat is, what their personality is like and whether or not they go outside. After answering 5 simple questions, you’ll get a recommendation based on the expert advice of our cat behaviourist.

WOODEN COMPONENTS

BASE   -   Plywood   -   Birch
RISE   -   Solid wood   - Beech
JUMP   -   Plywood   -   Birch
CHILL   -   Plywood   -   Birch

STEEL COMPONENTS

CONNECT   -   Powdercoated mild steel – sand blasted texture
MOUNT   -   Powdercoated mild steel – sand blasted texture
CAP   -   Powdercoated mild steel – sand blasted texture

TEXTILE COMPONENTS

SCRATCH
sisal + anti-slip silicone backing + velcro closure

CHILL
Outer cover   -   100% recycled polyester
Inner cover   -   non-woven polypropylene
Filling   -   polyurethane foam for edges + 100% shredded memory foam for the pillow

CLIMB
Outer cover   -   100% recycled polyester
Inner cover   -   non-woven polypropylene
Filling pillow   -   100% recycled shredded memory foam
Filling edges   -   polyurethane

Yes. Every part of the cat climb can be replaced. Gotta love our modular design! We know how enthusiastic cats can get while scratching, so you can very easily order a new piece of sisal online here or buy it in the store.

If you follow the clear instructions, your cat will be climbing and chilling before you know it. You can find them on this page or in your mailbox after you order the cat climb online. Got your configuration in the store? Use the QR-code provided on the components to help you assemble it.  

We love a sensible question! Before buying a wall-mounted cat climb, we suggest you examine your walls and pick a prime spot.

BRICK WALL

Standard plugs to fix the wall mount into the wall are included when buying the cat climb. These are suitable for most walls. Do you live in an old(er) house with bricks or joints that crumble easily? We then recommend getting plugs designed for this purpose at your local DIY-store.

DRYWALL

Drywall is usually placed on metal studs or on wooden beams. Fix the included plugs in the studs or beams to ensure a good hold.

Fantail can not be held liable for any issue resulting from the fixation of the wall mount into your wall.

Yes, you can wash both the CHILL and the SLEEP cover. However, we recommend not to wash the covers when it’s not necessary. The fabrics hold lots of smells, and those familiar smells are very important for the happiness of your cat. That’s why we advise not to wash both covers at the same time: always leave one familiar cover for their comfort. Vacuuming already does wonders for a clean cat climb! If you do need to wash a cover due to a catcident, here’s how:

CHILL

OUTER COVER
Choose a gentle wash / hand wash program at max. 30°C with low turning speed on your washing machine. Have a washing bag? Even better! Put the cover in there. Don’t use fabric softener as this might cause allergies.
Do not tumble dry: let the cover air dry.

INNER COVER+FILLING
The inner cover including the filling has to be hand washed gently at max. 30°C. Avoid wringing the cover as it may damage the pillow.
Do not tumble dry but leave it to air dry.

CLIMB

OUTER COVER
Choose a gentle wash / hand wash program at max. 30°C with low turning speed on your washing machine. Have a washing bag? Even better! Put the cover in there. Don’t use fabric softener as this might cause allergies.
Do not tumble dry: let the cover air dry.

  INNER COVER+FILLING
The filling of the inner cover consists of memory foam. We do not recommend washing it. Is it absolutely necessary? Only do it by hand and use cold water and soap for delicate fabrics. Don’t wring the filling: softly push on it with your hands.
Let it air dry. It can take a while before the memory foam is fully dry.

FILLING EDGES
We do not recommend washing the foam that is used for the edges.

Use a cleaning product based on biological enzymes. This works best to break down as many odours as possible without damaging the fabric. The sooner you can wash the cover, the better: if you leave it to dry, it can cause unremovable stains. Please follow the washing instructions